Puma Bitumen: Services
Services
Ensuring all-round quality for our customers
We proudly offer industry leading services that meet all our customers’ needs. Our services include competitive pricing and contracting, expert technical support, streamlined account management, and best-in-class logistics.
Customer service management
Customer service management
Our customers are at the heart of everything we do. We take pride in our customer-centric culture, striving to build strong partnerships and delivering the best solutions to their needs.
Pricing and contracting
We offer competitively priced products, handle all aspects of contract management and provide services on both a spot and term basis.We can also help our customers optimise exposure to price movements, tie in with highly specialised business models and purchasing requirements, and win new business.
Pricing and contracting
Technical and application support
Technical and application support
Our global network of technical professionals offer support and advice on everything from bituminous binder selection through to production, storage, testing, quality control, product application and road engineering solutions.
Logistics
We offer specialised turnkey logistical services, such as ship-to-truck discharge, truck-to-ship loading and bitumen containers. We also offer flexible ordering, delivery to site and 24/7 automated driver loading at our terminals– resulting in consistently efficient supply.
Logistics
We ensure security of supply around the world
We ensure security of supply around the world
Our customers get worldwide access to reputable suppliers, the largest fleet of modern bitumen vessels, a global network of break-bulk and blending terminals, and an extensive portfolio of services and expertise when partnering with us.
Our shipping capabilities
Ensuring the safety and integrity of our fleet is our top priority. Our state-of-the-art fleet of bitumen carriers and purpose-built terminals help us maintain reliability - providing safe and efficient bitumen supply, on time, every time.
Our shipping capabilities
Independent self-supporting cargo tanks
Independent self-supporting cargo tanks
Our ship cargo tanks are built independently from the vessel, using the latest industry technology. This drastically lowers the heat transmission to the hull structure, in turn enabling our vessels to load and maintain cargo temperatures with the highest levels of energy efficiency.
Cargo systems
Our ship cargo systems are equipped with the latest safety features, allowing them to operate at pressures almost double today’s industry standard. Our fleet can discharge a full cargo in less than 24 hours with pumping rates ranging from 500 to 2,000 cubic metres per hour - helping us to maintain uninterrupted supply.
Cargo systems
Crew and management
Crew and management
Our expert ship managers have an extensive track record of working in the industry. We provide ongoing training in accordance with the highest international standards and regularly rotate crews between our ships to ensure our crews have the necessary skills and understanding of our fleet and our customer operations.
Our presence
Our presence
We use a network of regional affiliates across five continents to support our integrated global supply chain – ensuring our products are always delivered where and when needed
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